Helplines

Below is a list of some of the services available in New Zealand that offer support, information and help. All services are available 24 hours a day, seven days a week unless otherwise specified.

National helplines

• Emergency Services - 111

• Lifeline – 0800 543 354 or (09) 5222 999 within Auckland

• Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)

• Healthline – 0800 611 116

• Samaritans – 0800 726 666 

Addiction-specific helplines

• Alcohol and Drug Helpline – 0800 787 797 or online chat

• Gambling Helpline – 0800 654 655

Depression-specific helplines

• Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)

• www.depression.org.nz – includes The Journal online help service

• SPARX.org.nz –  online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed  

Domestic Violence - Where to go for help or more information:

• Women's Refuge: Free national crisis line operates 24/7 - 0800 refuge or 0800 733 843

• Shine, free national helpline 9am- 11pm every day - 0508 744 633

• It's Not Ok: Information line 0800 456 450

• Shakti: Providing specialist cultural services for African, Asian and Middle Eastern women and their children. Crisis line 24/7 0800 742 584

• Ministry of Justice

• National Network of Stopping Violence

• White Ribbon: Aiming to eliminate men's violence towards women

Sexuality or gender identity helpline

• OUTLine NZ – 0800 688 5463 (OUTLINE) provides confidential telephone support 

Helplines for children and young people

• Youthline – 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat

• thelowdown.co.nz – or email team@thelowdown.co.nz or free text 5626 

• What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, 1pm–10pm and weekends, 3pm–10pm. Online chat is available 7pm–10pm daily.

• Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7.  

Help for parents, family and friends

• Commonground – a website hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who is struggling

• Parent Help – 0800 568 856

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