Helplines

Below is a list of some of the services available in New Zealand that offer support, information and assistance, including Mental Health Crisis Services contact numbers in your local region.

All services are available 24 hours a day, seven days a week unless otherwise specified.

National Helplines:

• Emergency Services - 111

• 1737, need to talk? - Text or Call 1737 – This is New Zealand’s national mental health & addictions helpline number. The 4-digit number is free to text or call anytime to talk with a trained counsellor, who are available 24 hours a day 7 days a week.

• Lifeline – 0800 543 354 or (09) 5222 999 within Auckland

• Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)

• Healthline – 0800 611 116

• Samaritans – 0800 726 666

Addiction-Specific Helplines:

• Alcohol and Drug Helpline – 0800 787 797 or online chat

• Gambling Helpline – 0800 654 655

Depression-Specific Helplines:

• Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)

• www.depression.org.nz – includes The Journal online help service

• SPARX.org.nz – online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed

Domestic Violence - Where to go for help or more information:

• Women's Refuge: Free national crisis line operates 24/7 - 0800 refuge or 0800 733 843

• Shine, free national helpline 9am- 11pm every day - 0508 744 633

• It's Not Ok: Information line 0800 456 450

• Shakti: Providing specialist cultural services for African, Asian and Middle Eastern women and their children. Crisis line 24/7 0800 742 584

• Ministry of Justice

• National Network of Stopping Violence

• White Ribbon: Aiming to eliminate men's violence towards women

Sexuality or Gender Identity Helpline:

• OUTLine NZ – 0800 688 5463 (OUTLINE) provides confidential telephone support

Helplines for Children and Young People:

• Youthline – 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat

• thelowdown.co.nz – or email team@thelowdown.co.nz or free text 5626

• What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, 1pm–10pm and weekends, 3pm–10pm. Online chat is available 7pm–10pm daily.

• Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7.

Help for Parents, Family and Friends:

• Commonground – a website hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who is struggling

• Parent Help – 0800 568 856

Health New Zealand ~ Te Whatu Ora:

Click on the link Below to find contact phone numbers for the Mental Health Crisis Services in your local region.

These are for emergencies only.

https://info.health.nz/mental-health/crisis-assessment-teams

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